NobelBiz
APRIL 2, 2024
Unlike their small business counterparts, these solutions are equipped with advanced functionalities tailored to meet the needs of enterprise environments. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.
Global Response
DECEMBER 21, 2023
Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. 5) Evaluate scalability and flexibility. As your company grows, your needs may change quickly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 16, 2023
Account Manager Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement.
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Real Blue Sky
MARCH 6, 2023
Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.
aircall
JANUARY 16, 2023
Ooma’s prices are fairly mid-tier compared with industry standards, with a starting price of $19.95 Your phone solution needs to provide features that will enhance your customer-facing teams’ productivity by streamlining their processes and enabling faster and easier collaboration between different sales and support team members.
Global Response
MARCH 1, 2022
The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. Industry standard for this metric is 80/30, which means answering 80% of calls within 30 seconds.
Expert insights. Personalized for you.
106 
Let's personalize your content