NobelBiz

JANUARY 16, 2024

Call center campaigns regardless of whether they’re inbound or outbound consist of more, than just phone conversations. They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Integrity Solutions

DECEMBER 12, 2022

Throughout the decades, sales experts and consultants have touted a variety of so-called surefire tips and tricks for account prospecting, targeting and conversion. Our podcast conversation was about the intricacies of learning to fish with a spear in sales. That’s up to you.

B2B 52

B2B Sales Accountability Inbound sales 52

Global Response

DECEMBER 21, 2022

For example, you might measure first call resolution rate, average hold time and average handle time, while also measuring how satisfactorily the agent resolved the call, how empathetic or understanding the agent was of the customer’s problems, the overall quality of the information or solution provided, and so on. Did scores improve?

Call Center 62

Call Center Outbound sales Feedback Best practices 62

NobelBiz

JULY 9, 2020

Customers want to have conversations on their own terms, not be put in a queue and left there. Customers will be more skeptical when contact persons throughout their customer experience journey go the extra mile. Online solutions have much better tools that allow customers to make informed decisions when making a purchase.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. But this is not all.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience.

Real estate 10

Real estate Chatbots APIs Analytics 10