Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Jon here and here.
Playvox
JULY 14, 2023
To minimize the percentage of unproductive time periods, you need a workforce management (WFM) solution that will accurately forecast multichannel agents across all channels in your business. The benchmark for this metric is typically 85-90% occupancy across all multichannel agents. What is the occupancy rate?
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Eptica
OCTOBER 21, 2015
Empower your agents with automation Helping agents to deliver a better, more consistent service is central to increasing their productivity and morale, and consequently deepening engagement with customers. It is therefore vital to empower them with the tools they need to get their job done efficiently. Share this page on: Tweet.
Calabrio
OCTOBER 4, 2016
Without 360-degree business process planning —Workflows aren’t optimized for both customers and agents, resulting in cumbersome and illogical processes that frustrate both groups. It frustrates agents, decreasing their job satisfaction and fostering low morale. Whitepaper: “ Multichannel Analytics in the Contact Center ”.
Eptica
OCTOBER 9, 2015
This could be through a newsletter, a Facebook group or a full online community. Positive customer responses are easily lost in the thousands of interactions that companies receive, and the feedback may just be forwarded around the contact center to improve morale. Share this page on: Tweet.
RapportBoost
JUNE 17, 2019
Of course, now it’s changed so much, and there’s been more of an all-around contact, multichannel, omnichannel contact center. Given the current landscape of multidimensional, multichannel communications, what would you say are the three “must do’s” for any customer service center, regardless of industry?
JustCall
APRIL 5, 2023
Number Porting Available Available Ring Groups Unlimited A Maximum of 3 groups for Standard, 25 for Pro, and unlimited for Enterprise Dial by Extensions 3-digit Extensions Available Available only for Enterprise plan Toll-Free Number Available Available at $15 per month for annual plans or $17 per month for monthly plans, plus $0.2
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