Dialer 360

OCTOBER 7, 2022

Medicare scripts are a starting point to sound more genuine and make more sales efficiently. When making contact with customers, a script helps you to define your services and product effectively. They are responsible for answering phone calls and providing an immediate solution. This is where Medicare scripts can come in handy.

Scripts 34

Scripts Call Center Healthcare Sales 34

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Past and Present: A Brief History of Auto Attendant How Does an Auto Attendant Work?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

CSM Magazine

MARCH 3, 2022

Increased confidence translates to improved business metrics, like first call resolution, higher CSAT scores, faster speed to proficiency, and improved compliance scores. How to Create High Performing Agents with AI Conversation Simulation.

Customer Service 94

Customer Service Banking First call resolution Best practices 94

CSM Magazine

JUNE 27, 2023

“Simulation training is the most powerful form of learning, from pilots learning how to fly a plane to surgeons practicing before operating on live patients. Training leaders auto-certify agents to engage with live customers and prospects through their Simulation Scorecard and Simulation Call Listening.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

JustCall

MARCH 10, 2023

The Importance of Call Flow in Call Centers Whether it is redirecting calls to the right agent or using the perfect strategy to resolve customer issues, a call flow is a vital enablement asset that finetunes performance. Agent Efficiency Think of call flows as handing your call center agents the formula to success.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Call Experts

JULY 28, 2022

In a highly-emotional industry such as healthcare, this benefit is invaluable. . Many contact centers use customized scripts for their agents to follow. These scripts can help agents handle tricky situations, such as a customer who wants to return a product or service. These providers offer more than just phone support. .

Contact Center 52

Contact Center Interactive Voice Response Scripts outsourcing 52

Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center 62

Call Center Outbound sales Feedback Best practices 62