Call Design
SEPTEMBER 21, 2021
Contact centres represent the voice of many organisations, existing as the first point of contact for customers engaging with your organisation. Gamification changes the game in the agent training space. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
CCNG
SEPTEMBER 27, 2023
The frustrated customer hangs up and may even try a different channel, but when there is no resolution or they get a wrong answer from the chat agent, they pick up the phone and try calling in again. When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
SEPTEMBER 20, 2019
Moreover, 63% are willing to share more personal information and opinions when a company provides a great experience. Optimize call routing. Implement gamification. When this happens, a customer is more likely to abandon the call before they speak with a contact center agent. Enter gamification. Abandon Rate.
NobelBiz
FEBRUARY 27, 2024
Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.
Noble Systems
SEPTEMBER 20, 2019
Moreover, 63% are willing to share more personal information and opinions when a company provides a great experience. Optimize call routing. Implement gamification. When this happens, a customer is more likely to abandon the call before they speak with a contact center agent. Enter gamification. Abandon Rate.
Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. Storyline: Gamification. Why Gamification Matters.
Outsource Consultants
SEPTEMBER 14, 2021
Just think “Press 1 for…” But the next evolutionary step within contact center AI is through IVAs (Intelligent Voice Assistants) or even chatbots, which leverage sophisticated speech and language intelligence to engage in more human, personalized ways. “I I understand you’re having trouble with a payment. Let me help?”.
Expert insights. Personalized for you.
78 
Let's personalize your content