First call resolution Gamification Personalization Schedule adherence 
Call Design
SEPTEMBER 21, 2021
Contact centres represent the voice of many organisations, existing as the first point of contact for customers engaging with your organisation. Gamification changes the game in the agent training space. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. Not only is this crucial to achieving high CSAT scores , a lower ASA lowers the occurrence of abandoned calls while increasing the First Call Resolution rate.
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