Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. A new startup, like TravelWifi in 2011, requires a partner that goes beyond the brief while it quickly adapts services and processes to market feedback.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. A new startup, like TravelWifi in 2011, requires a partner that goes beyond the brief while it quickly adapts services and processes to market feedback.

Wireless 52

Wireless Technical Support Customer Support Morale 52

Calltools

FEBRUARY 3, 2021

Customer Feedback. Customer feedback is often one of the best forms of review an agent can get. However, customer feedback may provide these insights. Allow your customers to give this feedback after every call through a brief survey. For example, technical support agents require troubleshooting savvy.

Call Center 52

Call Center Sales Morale Technical Support 52

Global Response

JUNE 27, 2023

After all, when employees don’t get the training and support they need—especially during the onboarding process—they tend to get overwhelmed and burn out quickly, leading to low morale, high turnover and increased mistakes.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Comm100

NOVEMBER 21, 2017

Technical support and customer service is not a picnic. The activities in this eBook can be great training materials to improve customer service or morale in your team. Quarterly Feedback Surveys. Consumers can be: Unhappy with the product – “it doesn’t do what I thought it did.”.

Morale 0

Morale Surveys Feedback Technical Support 0

SmartKarrot

MARCH 3, 2021

Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities. Create a company-wide customer feedback loop. Collaborate with the customer account team including sales, support and professional services.

Finance 10

Finance Engineering Coaching Morale 10