CSM Magazine

AUGUST 25, 2021

At Support.com, we use a secure, cloud-based platform to power our Homesourcing SM model: customer support services delivered by a globally dispersed, home-based workforce, and supported by state of the art technology. It’s not about being pro- or anti-technology; it’s about being pro-customer. About the Author.

Technology 52

Technology Chatbots Technical Support Government 52

Tethr

JULY 11, 2019

The company’s leadership realized what many companies are now realizing: customer survey response rates are on a steady decline, and the verbatim responses collected through surveys are getting lighter all the time. Becoming an insight center for the enterprise is a goal all contact centers can and should embrace.

Contact Center 77

Contact Center Government Scripts Surveys 77

Global Response

JANUARY 9, 2023

Business leaders agree: 64% of business leaders surveyed in 2022 said that customer service has a positive impact on their company’s growth, and 60% said that it improves customer retention. You are subject to strict regulations or government requirements. In this case, outsourcing is the best (and fastest) solution.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience. Like what you are reading?

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

SmartKarrot

MARCH 14, 2022

Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Advocate for customers and collaborate internally to find solutions with our product development, technical support, account management, and sales.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98