Call Design

AUGUST 20, 2019

The Workforce Optimisation suite focuses on both workforce productivity and employee engagement strategies, with best-of-breed workforce, performance and quality management solutions. Aspect is on a mission to simplify and improve customer engagement. About Aspect.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Playvox

SEPTEMBER 7, 2021

From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. After all, getting the most out of your contact center’s quality assurance system depends on simplicity of use! Our badges included: Users Most Likely to Recommend.

Contact Center 52

Contact Center Morale Quality management Employee engagement 52

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

JustCall

MARCH 9, 2023

Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. Cons: Even for an enterprise-level solution, Talkdesk may be a little pricey at $75 per user per month. Considering that it has many AI features, there may also be training and dataset troubles.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

DMG Consulting

AUGUST 3, 2020

Interaction analytics (IA) is a highly valuable application for contact centers, with even higher potential for making major contributions to other enterprise departments. While many companies are applying IA findings in a single department, other organizations have started to combine the output with other enterprise data.

Enterprise 78

Enterprise Contact Center At home agents Analytics 78

CX Global Media

FEBRUARY 28, 2019

The hump that we see is over and over again large enterprises really struggling to be able to customize their contact center to be able to do the integrations. How do we surface what they need to be focusing on to help coach their team, to help quality manage their team? Al, how do you help folks get over the hump?

Contact Center 250

Contact Center Coaching Call Center Technology 250

NICE inContact

JANUARY 30, 2017

NICE positioned as a Leader and is positioned highest in Ability to Execute and furthest in Completeness of Vision due to significant growth, large market share, and innovation leadership in product development highlights the enterprise as paving the way in the Workforce Engagement Management category.

Management 48

Management Coaching Employee engagement Quality management 48

JustCall

APRIL 5, 2023

It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises. JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Users get 70% off on the first month.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Enghouse Interactive

OCTOBER 12, 2021

Listen to and act on staff issues, engenders deeper employee engagement – they’ll see that their inputs are fundamental to making a difference. By being part of something bigger, leads to more personal satisfaction, more commitment, and employee retention.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

Hodusoft

NOVEMBER 29, 2022

Cons : The company’s enterprise annual subscription plans are expensive, which costs $150 per agent per month. It provides simple interfaces for non-technical users. The software is easy to use and scores high in user satisfaction. The basic annual subscription plan is reasonable, which costs $49 per agent per month.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Netomi

JANUARY 5, 2022

a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Answer Dash

APRIL 16, 2019

Customer goals are a universal rallying point for employee engagement and for cross-organizational coordination and collaboration. ignoring demographics and other traditional segmentation criteria) Which organically defined group has the greatest potential to drive your enterprise’s growth?

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76