ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Customer education roles Customer education guides customers to master the product through content, customer programs and resources , and strategic engagement.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Director, Customer Success – SaaS Location: Remote, United States Organization: Movista As a Sr. Apply here: [link]. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ClearAction

MAY 29, 2016

Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. This can start with education about the value of customer success and its data. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base.

Analytics 52

Analytics Customer centricity Metrics Accountability 52