Thu.Jan 11, 2024

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Discover the 7 Powerful Rules that Will Transform Your Customers’ Habits

Beyond Philosophy

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment. Before we launch into that, let’s review what is happening with habits at a psychological level.

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IRS Will Enforce 1099-K Reporting Of Cash App, Venmo, Zelle, And PayPal Transactions

Steve DiGioia

IRS Implements 1099-K Reporting Requirement for Payment Apps in 2024, Targeting More Accurate Financial Disclosures In 2024, the IRS is set to implement the long-expected 1099-K revealing prerequisite for outsider installment applications, like PayPal, Venmo, Money Application, or Zelle. At first scheduled for 2022, this standard orders detailing profit more than $600 to the IRS; notwithstanding, announcing will apply just to pay surpassing $5,000 for the impending year.

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Help phone customers faster with visual communication

Toister Performance Solutions

Your customer struggles to describe the problem over the phone. "The doohickey won't connect with the thingamajig," they stammer. Their words don't make sense. You try to walk them through some diagnostics. It's equally muddled. The customer can’t see something that should be right in front of them. Are you two even looking at the same thing? This would be so much easier if you were face-to-face.

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2024 New Year Message from COO, Lon Baker

VirtualPBX

As we joyfully welcome the promising dawn of the 2024 New Year, we celebrate the remarkable strides VirtualPBX made in 2023, a year that witnessed our fastest growth yet! Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration. These efforts led to significant milestones, notably the successful launch of VirtualText Forward.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Using the Knowledge Store on Cisco Observability Platform

Cisco - Contact Center

Build custom observability solutions Cisco Observability Platform (COP) enables developers to build custom observability solutions to gain valuable insights across their technology and business… Read more on Cisco Blogs

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Cisco wins Manufacturing Solution of the Year award for integrating industrial security with networking

Cisco - Contact Center

We are thrilled to announce that Cisco’s unified OT security and networking architecture is named “Smart Manufacturing Solution of the Year” in the 2024 IoT Breakthrough Awards.

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How much do SaaS companies spend on CS?

ChurnZero

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. Yet, every team needs tools and training to get the job done. ChurnZero refers to that portion of the budget as the “non-headcount budget.” We’ve conducted an annual survey of customer success leaders for four consecutive years. One of the questions we ask is about customer success budget.

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Empowering Crisis-Affected Communities: Cisco’s Commitment to IRC Signpost

Cisco - Contact Center

In times of crisis, armed conflict, or natural disasters, people are forced to adapt and make big, life-changing decisions under extreme pressure.

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Replacing Customer Service Surveys with Sentiment Analysis

Balto

“Do you enjoy filling out customer service surveys?” That’s the question I posed to a group of customer service professionals. The response was a resounding, “No!!!” Then why do we pester our customers with surveys? You can eliminate post-transaction surveys with a new sentiment analysis technique called the sentiment arc.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Employee giving and volunteerism drives positive business outcomes

Cisco - Contact Center

Cisco was honored last year to win the top spot on People’s 2023 List of Companies That Care , and a key factor was our employee culture of giving back.

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Cost Comparison: Virtual Receptionist Service vs. Full-Time Receptionist

Abby Connect

Someone must answer your business phone – people are calling! You get calls from customers, partners, leads, vendors, employees… and spammers, scammers, and time wasters. Whether you get two or two dozen calls a day, someone has to be manning your phone line.

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Workforce Management for Call Centers: What You Need to Know

Playvox

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. We try different serums and potions, yet somehow wake up with new wrinkles. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

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The Contact Center of the Future’s Role in Customer Experience

Brad Cleveland Blog

Recently, Blake Morgan invited me to be a guest on her podcast. I’ve admired the work Blake has done for years and was excited to have the chance to sit down with her to discuss customer experience, contact centers, and the future. We discussed the … Continue reading → The post The Contact Center of the Future’s Role in Customer Experience appeared first on Brad Cleveland.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Ball position tracking in the cloud with the PGA TOUR

AWS Machine Learning

The PGA TOUR continues to enhance the golf experience with real-time data that brings fans closer to the game. To deliver even richer experiences, they are pursuing the development of a next-generation ball position tracking system that automatically tracks the position of the ball on the green. The TOUR currently uses ShotLink powered by CDW, a premier scoring system that uses a complex camera system with on-site compute, to closely track the start and end position of every shot.

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The Contact Center of the Future’s Role in Customer Experience

Brad Cleveland Blog

Recently, Blake Morgan invited me to be a guest on her podcast. I’ve admired the work Blake has done for years and was excited to have the chance to sit down with her to discuss customer experience, contact centers, and the future. We discussed the … Continue reading → The post The Contact Center of the Future’s Role in Customer Experience appeared first on Brad Cleveland.

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SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service 

SmartAction

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform. This significant development underscores the company’s renewed commitment to its mission, vision, and values, alongside a groundbreaking leap in technology upgrades aimed at revolutionizing customer experience.