teams customer-success 
24-7 InTouch
MARCH 15, 2023
Whether you are a gaming platform or video game software developer, driving conversions, fostering customer loyalty, and creating and maintaining positive community space should be at the very top of your priority list. Proactively Nurture Customer Loyalty Earning a new customer undoubtedly falls into your brand’s “win” category.
SmartKarrot
MARCH 15, 2023
Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
MARCH 15, 2023
In sales and customer relations, calling prospects or leads manually can consumer valuable time and resources. While sales dialers aren’t new, they have evolved significantly over time to become a must-have tool in the arsenal of sales and customer reps. The specific workings vary, however, depending on the type of web dialer.
Education Services Group
MARCH 15, 2023
Voice of the Customer (VoC) programs are extremely valuable for collecting customer feedback and deeper insights into the health of your customer relationships. We owe it to our customers to close the loop! A great customer feedback strategy demonstrates this within our organization and directly with our customers.
Advertisement
Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
CSM Magazine
MARCH 15, 2023
We’re finding that one of the biggest CX challenges that our clients face is working out exactly how to capture, organise and act on the potentially billions of data points that are generated as a result of different customer journeys. This helps CX teams to build rich insights that can support exactly how calls are routed.
Advertiser: Vanilla Forums
In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. Is your Customer Success team as prepared as they should be? What does it look like? How can you prepare?
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes. How marketing to customers generates revenue.
Advertiser: Vanilla Forums
As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. The amount of bad data causes teams to waste valuable time during their workflow, and decreases their number of targeted prospects.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
How do you encourage your customers to help others? They are ready to share the trials and triumphs, and everything in between, on the road to a successful community. AM EDT (3:30 CEST / 4:30 EEST) for a conversation with F-Secure’s Anna Blomstedt, Team Viewer’s Esther Heide, and TomTom’s Lorna Ricket.
Speaker: Scott Baldwin of ProductBoard
Building products is a team sport and involves everyone working together to get the right products to market faster. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How can they work together to do that?
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Advertisement
A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertisement
To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person. With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves?
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. With accountability, comes a deepening of the relationship with customers.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
With this paradigm shift in buyer behavior, the partnership between the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations. How to effectively engage and optimize your customer experience. In this session we will discuss: The emerging importance of advocacy in the buyer journey.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Customers and prospective clients require real, passionate, and empathetic humans. But no one has yet to nail down an exact leadership “score” which guarantees success. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
52 
Let's personalize your content