Simplifying the Contact Center Agent Experience Starts with Observation
Balto
FEBRUARY 27, 2023
Guest post by Jeremy Watkin Over the course of my career leading teams in the contact center I’ve led in-house support teams that were 20 feet away, remote teams that were more like 20 miles away, and remote, outsourced teams that were 1,000 miles away. Regardless of location, I’ve grown keenly aware of a couple of universal truths about myself as a manager.
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