ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Want to stand out from the competition? Raise your customer service standards.

Customer Service 161

Customer Service Accountability Self service Customer Support 161

TechSee

APRIL 28, 2023

Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20 years. About a year ago, I had an extremely frustrating experience with my insulin pump. Nobody proving the medical device support could seem to figure out what the issue was. I went weeks without having a consistently functioning device, which caused high blood sugar and daily illness.

Healthcare 109

Healthcare Technical Support Technology Customer Experience 109

Cisco - Contact Center

APRIL 28, 2023

As businesses shift to running more applications in the cloud, the end-to-end control points that customers once owned have disappeared, making it challenging to securely deliver exceptional… Read more on Cisco Blogs

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COPC

APRIL 28, 2023

COPC Inc. and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the COPC CX Standard , meet twice a year to ensure the Standard continues to adapt to the changing dynamics of the industry. On April 16 th , Mastercard hosted the bi – annual meeting in Dublin, where discussions centered around the impact of artificial intelligence (AI) on CX.

Customer Experience 74

Customer Experience Best practices Contact Center Customer Support 74

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

APRIL 28, 2023

As customers migrate to network fabrics based on Virtual Extensible Local Area Network/Ethernet Virtual Private Network (VXLAN/EVPN) technology, questions about the implications for application… Read more on Cisco Blogs

Technology 80

Technology 80

CSM Magazine

APRIL 28, 2023

Pricing is a critical aspect of any business, as it directly impacts the revenue and profitability of the organization. However, setting the right price for your product or service can be a challenging task, especially in today’s dynamic market environment. With customers becoming more informed and price-sensitive, businesses need to make smarter pricing decisions to stay competitive and grow.

Best practices 52

Best practices Marketing Metrics Sales 52

OctopusTech

APRIL 28, 2023

In today’s competitive world of business, providing exceptional customer service is important for a company’s success. In the discussion of outsourcing call center vs. in-house call center, a key aspect is to have an effective contact center. A call center is a centralized place used for receiving and transmitting a large volume of phone inquiries from users.

Call Center 62

Call Center outsourcing Customer Support Interactive Voice Response 62

Knowmax

APRIL 28, 2023

The post What Is After-Call Work (ACW) In Call Centers & How To Reduce It? appeared first on Knowmax.

Call Center 52

Call Center Contact Center 52

Brad Cleveland Blog

APRIL 28, 2023

What do you do if customer demand outstrips supply? What if there are more customers than the capacity that you have? After all, you can’t add more seats in the restaurant. The ski lift line, parking spots, checkout lanes are all finite. So what can you … Continue reading → The post Managing Perceptions When Capacity Is Limited appeared first on Brad Cleveland.

Management 48

Management Contact Center Call Center Customer Experience 48

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success. Additionally, you’ll collaborate with our partners to use cross- and up-selling to boost revenue growth.

Upselling 19

Upselling Coaching Engineering Customer retention 19

Brad Cleveland Blog

APRIL 28, 2023

What do you do if customer demand outstrips supply? What if there are more customers than the capacity that you have? After all, you can’t add more seats in the restaurant. The ski lift line, parking spots, checkout lanes are all finite. So what can you … Continue reading → The post Managing Perceptions When Capacity Is Limited appeared first on Brad Cleveland.

Management 26

Management Contact Center Call Center Customer Experience 26

OctopusTech

APRIL 28, 2023

What are Live Chat Support Services? Live chat support has become a popular means of providing customer service and support to website visitors and online shoppers. It is an online communication tool allowing customers to interact with businesses and organizations in real-time via a chat box on a website. Live chat support service provides a fast, convenient, and efficient way for customers to get their questions answered, issues resolved, and concerns addressed.

Wait times 62

Wait times Telecommunications Personalization Technical Support 62