ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. I am reading articles every week about AI and find it’s impact fascinating. – Shep Hyken. If you’ve read or seen any media lately, you know that the Artificial Intelligence hype is off the charts.

Customer Experience 215

Customer Experience Telecommunications Technology Banking 215

CustomerGauge

JANUARY 6, 2017

Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth. With that in mind, we thought it would be extremely […]. The post The Top 15 NPS & Customer Service Thought Leaders to Follow in 2017 appeared first on CustomerGauge.

Customer Service 133

Customer Service Best practices Customer Experience 133

aircall

JANUARY 6, 2017

Interviewing for a new job can be a nerve-wracking experience. You want to make a good impression and make sure that the position suits you. This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time. To be better prepared for your call center interview, you can do some research ground work.

Call Center 89

Call Center Morale Outbound sales voip 89

Amity

JANUARY 6, 2017

With the start of the New Year, the goals of customers are on my mind and the minds of many customer success managers. It’s no wonder. Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and the value they’ve realized.

Benchmark 70

Benchmark Sales Metrics Feedback 70

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Envision

JANUARY 6, 2017

There’s no denying that every business today, regardless of size or industry, is driven by two simple words: customer experience.

Customer Experience 78

Customer Experience 78

Natalie Petouhof

JANUARY 6, 2017

Tweet With the variety of common products available, often customers want to learn how a product or service works before purchasing. With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. In fact, shoppers report research on mobile devices with visual content helps inform their product selection.

Advertising 40

Advertising Marketing Analytics Contact Center 40

Clarabridge

JANUARY 6, 2017

It’s that time of year again, the time when really smart people predict the year ahead. Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management.

Feedback 40

Feedback Education Analytics Call Center 40

Clarabridge

JANUARY 6, 2017

It’s that time of year again, the time when really smart people predict the year ahead. Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management.

Feedback 40

Feedback Education Analytics Call Center 40