Fri.Jun 02, 2023

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Did your customer champion leave? Use this five-step playbook to reduce churn risk

ChurnZero

A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. The risk of churn was high since the new point of contact indicated they wanted to make some changes. “I just want you to know I’m probably going to replace you all with another tool,” the customer said.

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CallMiner Product Innovation Series: June 2023

Callminer

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

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Cisco Secure Firewall Integration with Amazon Security Lake

Cisco - Contact Center

Cisco is a partner of the Amazon Security Lake, supporting the Open Cybersecurity Schema Framework At AWS re:Invent 2022, Cisco was proud to be a launch partner for Amazon Security Lake , a new AWS… Read more on Cisco Blogs

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What Does The CCPA’s CPRA Amendment Mean For Contact Centers?

MiaRec

The California Consumer Privacy Act (CCPA) was recently amended to include the California Privacy Rights Act (CPRA). What does this mean for contact centers that do business in California?

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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The Future of Work is Here – and it’s Hybrid

Cisco - Contact Center

We are excited to be announcing a new blog channel for Cisco – we don’t do this often but believed it was necessary to have a space to tell stories that cut across people, technology, and spaces in on… Read more on Cisco Blogs

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Network Troubleshooting from the Cloud

Cisco - Contact Center

Part 3 of the four-part series – Cloud Monitoring for Cisco Catalyst Switches Welcome back to the third blog in our series about cloud monitoring for Cisco Catalyst 9000 switches.

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3 ways to make contact centers more sustainable

Enghouse Interactive

How can the contact center help meet sustainability objectives? Here are 3 ways to make greener, more sustainable contact centers.

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Carhartt drives exponential growth with new revenue streams – backed by Cisco application solutions

Cisco - Contact Center

For the past 134 years, Carhartt has built a global following of dedicated fans. The brand’s workwear is produced with such high quality that it’s legendary for being passed down for generations.

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How To Add A WhatsApp Chat Button To Your Website – A Step By Step Guide

kommunicate

Last Updated on June 2, 2023 In today’s digital age, effective communication is key to connecting with your website visitors and enhancing user engagement. WhatsApp is one of the most popular messaging apps worldwide. It offers a convenient and widely-used platform for instant messaging and sharing information. By adding a WhatsApp button to your website, [.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Cisco Live 2023: Empowering IT Growth and Connections

Cisco - Contact Center

When it comes to tech learning, Cisco Live is the event the #CiscoCert community looks forward to every year.

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Prioritizing Well-Being in the Workplace

24-7 InTouch

Resources Content Moderation and the Importance of Employee Well-Being Diversity and Inclusion: Supporting Neurodiversity at Work 22 Telling Employee Wellness Statistics Employee Mental Health Statistics Ways to Boost Employee Well-Being The post Prioritizing Well-Being in the Workplace appeared first on IntouchCX.

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Payment Gateway Services – the Hidden Gem

CSM Magazine

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway service provider. An unseen but vital part of any merchant’s business is the processing of transactions. Speed, security and reliability are key to the payment process and they all ultimately have a direct impact on customer service.

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June 02 – Customer Success Jobs

SmartKarrot

Role: Customer Success Coordinator Location: United States (Remote) Organization: Obility As a Customer Success Coordinator, you’ll serve as your clients’ main point of contact and communications coordinator using email, Slack, and Zoom. Develop and maintain excellent relationships with internal team members and customers. Set and manage customer expectations, and make sure service and performance live up to those standards through prompt communication and control over deliverables.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Cloud Communication Tools: Is It Time to Reevaluate Yours?

Momentum Telecom

It’s been three years since the start of the COVID-19 pandemic. While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was to set up systems and cloud communication tools to support employees working from home. Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work.