Fri.Jun 02, 2023

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Did your customer champion leave? Use this five-step playbook to reduce churn risk

ChurnZero

A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. The risk of churn was high since the new point of contact indicated they wanted to make some changes. “I just want you to know I’m probably going to replace you all with another tool,” the customer said.

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CallMiner Product Innovation Series: June 2023

Callminer

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

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What Does The CCPA’s CPRA Amendment Mean For Contact Centers?

MiaRec

The California Consumer Privacy Act (CCPA) was recently amended to include the California Privacy Rights Act (CPRA). What does this mean for contact centers that do business in California?

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Cisco Live 2023: Empowering IT Growth and Connections

Cisco - Contact Center

When it comes to tech learning, Cisco Live is the event the #CiscoCert community looks forward to every year.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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3 ways to make contact centers more sustainable

Enghouse Interactive

How can the contact center help meet sustainability objectives? Here are 3 ways to make greener, more sustainable contact centers.

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Reaching Out to Improve the B2B CX

The Northridge Group

This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. However, there are some clear distinctions. The stakes are usually higher with B2B customers.

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The Future of Work is Here – and it’s Hybrid

Cisco - Contact Center

We are excited to be announcing a new blog channel for Cisco – we don’t do this often but believed it was necessary to have a space to tell stories that cut across people, technology, and spaces in on… Read more on Cisco Blogs

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How To Add A WhatsApp Chat Button To Your Website – A Step By Step Guide

kommunicate

Last Updated on June 2, 2023 In today’s digital age, effective communication is key to connecting with your website visitors and enhancing user engagement. WhatsApp is one of the most popular messaging apps worldwide. It offers a convenient and widely-used platform for instant messaging and sharing information. By adding a WhatsApp button to your website, [.

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Network Troubleshooting from the Cloud

Cisco - Contact Center

Part 3 of the four-part series – Cloud Monitoring for Cisco Catalyst Switches Welcome back to the third blog in our series about cloud monitoring for Cisco Catalyst 9000 switches.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Cloud Communication Tools: Is It Time to Reevaluate Yours?

Momentum Telecom

It’s been three years since the start of the COVID-19 pandemic. While the past few years may feel like a fever dream, IT leaders haven’t forgotten how challenging it was to set up systems and cloud communication tools to support employees working from home. Hastily-made decisions resulted in ill-fitting solutions, but many businesses managed to make it work.

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Carhartt drives exponential growth with new revenue streams – backed by Cisco application solutions

Cisco - Contact Center

For the past 134 years, Carhartt has built a global following of dedicated fans. The brand’s workwear is produced with such high quality that it’s legendary for being passed down for generations.

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Prioritizing Well-Being in the Workplace

24-7 InTouch

Resources Content Moderation and the Importance of Employee Well-Being Diversity and Inclusion: Supporting Neurodiversity at Work 22 Telling Employee Wellness Statistics Employee Mental Health Statistics Ways to Boost Employee Well-Being The post Prioritizing Well-Being in the Workplace appeared first on IntouchCX.

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Payment Gateway Services – the Hidden Gem

CSM Magazine

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway service provider. An unseen but vital part of any merchant’s business is the processing of transactions. Speed, security and reliability are key to the payment process and they all ultimately have a direct impact on customer service.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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June 02 – Customer Success Jobs

SmartKarrot

Role: Customer Success Coordinator Location: United States (Remote) Organization: Obility As a Customer Success Coordinator, you’ll serve as your clients’ main point of contact and communications coordinator using email, Slack, and Zoom. Develop and maintain excellent relationships with internal team members and customers. Set and manage customer expectations, and make sure service and performance live up to those standards through prompt communication and control over deliverables.