-Best-Practices 
LiveVox
FEBRUARY 22, 2021
The post 10 Best Practices to Get the Most Out of Speech Analytics appeared first on Livevox. With only around 11% of businesses currently using speech analytics capabilities, a large percentage of businesses have not taken the opportunity to implement a technology that can play an […].
Outsource Consultants
FEBRUARY 22, 2021
Chances are your call center’s best supervisor was once a very skilled agent. And the best call centers are already building supervisory best practices around specific soft skills: Trustworthiness. Business intelligence to help supervisors target productivity hacks. Influence — How Great Managers Create Great Agents.
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Totango
FEBRUARY 22, 2021
This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations. Are you ready to start changing your customer success game?
Education Services Group
FEBRUARY 22, 2021
Churn is a naughty word. The dreaded kryptonite of all SaaS companies. Churn occurs when the client does not renew their subscription with your SaaS company.
Advertiser: ZoomInfo
Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider. What’s involved in their maturity process? Having an accurate and up-to-date database.
aircall
FEBRUARY 22, 2021
Review customer feedback and surveys to gain a better understanding of the practical value of the company’s products and services. . To define your short-term sales plan , it’s best to work with your marketing team. Keep testing different sales strategies to see what works best. How to Define Your Short-Term Sales Plans.
Advertiser: ZoomInfo
By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up?
Advertiser: ZoomInfo
More often than not, sales leaders strive to accelerate their deal cycle, but it’s critical to also consider the opportunity cost. Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective.
Speaker: Charity Grzelecki, FNOL Supervisor, Selective Insurance
CCNG member Charity Grzelecki of Selective Insurance shares insights and perspectives relating to Selective's best practices for employee engagement.
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.". The primary takeaway? Forrester found “only 1.2% However, organizations are fighting back - and winning.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
But is this the best place to burn our operational calories? Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Speaker: Carrie Melissa Jones
On December 7th at 12 pm EDT, Carrie Melissa Jones will walk you through a practical method for determining KPIs to showcase your impact—whether to yourself, your team, your boss, or your board. The key mindset shift needed to identify the best KPIs for your community. Join us to learn: The 3 types of metrics you need to track.
Speaker: Rana Gujral, CEO at Behavioral Signals
But are your contact center practices able to grow with a customer’s experience? Join Rana Gujral, CEO at Behavioral Signals, to learn the best ways to apply automation most efficiently. This means you can’t afford to put your customers on hold for long or deliver poor communication.
Advertiser: ZoomInfo
ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. This buyer’s guide will cover: Buying Considerations.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
The best practices you can utilize to ensure a successful and logical translation experience. Join us for this exclusive webinar with Chris Paxton as she walks us through: The key steps you can take to optimize your eLearning content for various international audiences. November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT
Speaker: Tom Lewis, CEO of SmartAction
Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX). However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service?
Speaker: Dave Hoekstra, Calabrio
The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged.
Advertiser: Caras Training
Download the article to get your virtual training best practices! 10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.
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Digital CX is an established practice. This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. It’s time to focus on brick-and-mortar!
Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. What the best practices are for tracking and proving customer value. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. What the top trends are, the best practices, and real-world use-cases in using these new technologies. How to form a clear strategy to succeed in using AI.
Speaker: Liz Richardson and Deena Zenyk
So you’ve heard the news, your existing customers are your best source of new customers. They’re geared up to answer the most common questions,and to offer practical advice and proven insights on how your organization can harness an engaged community to power a customer advocacy strategy.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
This includes the key concepts, strategies, and best practices involved in CX orchestration. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels. Tune in on Tuesday, September 17th for a discussion around: Best practices for an omnichannel customer service strategy.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Find best practices for using answers to find customers. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”.
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Download "The Rise of the AI Coaching System: Powering the Empathic Enterprise" to: Discover how real-time AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location Learn how customer-focused organizations are transforming into empathic enterprises through (..)
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Best practices to successfully roll out a new IVA. Join Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast, for this enlightening discussion which will include: What are the benefits of an IVA to a customer service team? How IVAs play into customer satisfaction.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Best practices of successful employee engagement companies.And more! In this session, you will learn: The significance and importance of engaged employees. The benefits of investing in an employee engagement strategy. How to define, measure and track success. The importance of effective communication in the workplace.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Understanding how best to execute the transition of premises to cloud is a key part of that process. If so, you're not alone; over the past three years, thousands of companies have begun the process of leaving premise-based contact center headaches behind and moving to the cloud.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center. Best practices for leaders in the contact center to truly get to know their employees and gain mutual trust.
Speaker: Brian Morin & Helena Chen from SmartAction
Go-live is just the beginning: Best practices to optimize customer engagement. You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. Not all technology is created equal: ASR, NLP, NLU and what it all means.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Trends and best practices. In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Customer preference and experience with AI. How organizations are seeing success with implementation. September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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