Fri.Feb 03, 2023

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5 Proven Ways To Scale Your Customer Support Team


Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will.

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CallMiner Product Innovation Series: February 2023


Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys


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Winning over Customer Success talent: Four ways to build a better interview process


This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide.

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Boost Productivity & Performance with These 4 Telzio Alternatives


To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one?

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How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

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Customer Service in the Travel Industry: How to Do More with Less


Doing more with less is nothing new for the travel industry. It’s been tough out there for the last few years—and while the future is bright, travel and tourism businesses are still facing a labor shortage that’s causing customer satisfaction to plummet.

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6 Ways Business and IT Can Partner to Drive Next-Level Experiences


The business world has aligned on the fact that customer experience improvement is one of the most important things any organization can do to better compete today and position themselves for tomorrow. Customer Experience Business Success CX

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8 Ways Back-Office Outsourcing Can Benefit Your Business

Working Solutions

You’ve worked hard to put in place a great customer service strategy.

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Customer Service is Your Ace in the Hole During a Recession

CSM Magazine

Dan Darcy, Chief Customer Officer at Qualified , explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy. We all know it’s more expensive to bring on a new customer than it is to retain an existing one.

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Success With An Answering Service for HVAC Companies In Today’s Economy!

Call Experts

The HVAC industry is in a state of growth which can pose major challenges for businesses, which is where an answering service for HVAC companies is helpful. Differentiating yourself from the competition can be challenging. But great customer service is essential.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.