kommunicate

FEBRUARY 3, 2023

Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will.

Customer Support 62

Customer Support 62

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys

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Calibration 182

ChurnZero

FEBRUARY 3, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide.

SaaS 92

SaaS Consulting Consulting Marketing 92

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one?

CRM 62

CRM Analytics Customer centricity call center solutions 62

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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

Contact Center

Quiq

FEBRUARY 3, 2023

Doing more with less is nothing new for the travel industry. It’s been tough out there for the last few years—and while the future is bright, travel and tourism businesses are still facing a labor shortage that’s causing customer satisfaction to plummet.

Chatbots 88

Chatbots Airlines Customer Service Feedback 88

McorpCX

FEBRUARY 3, 2023

The business world has aligned on the fact that customer experience improvement is one of the most important things any organization can do to better compete today and position themselves for tomorrow. Customer Experience Business Success CX

Customer Experience 52

Customer Experience 52

Working Solutions

FEBRUARY 3, 2023

You’ve worked hard to put in place a great customer service strategy.

outsourcing 52

outsourcing Best practices Sales Customer Service 52

CSM Magazine

FEBRUARY 3, 2023

Dan Darcy, Chief Customer Officer at Qualified , explains how business leaders can double down on amazing customer experiences to not only cut costs but grow despite a tough economy. We all know it’s more expensive to bring on a new customer than it is to retain an existing one.

Chief Customer Officer 52

Chief Customer Officer Metrics Marketing Customer retention 52

Call Experts

FEBRUARY 3, 2023

The HVAC industry is in a state of growth which can pose major challenges for businesses, which is where an answering service for HVAC companies is helpful. Differentiating yourself from the competition can be challenging. But great customer service is essential.

Answering services 52

Answering services Call Center call center solutions Customer Service 52

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment