Cyara
MAY 18, 2023
Relationships have always been critical for contact centers. Even in the shortest and simplest calls, that momentary connection between agent and customer can determine the long-range trajectory of the relationship.
Beyond Philosophy
MAY 18, 2023
Emotional intelligence (EQ) is critical to leadership. EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Some of the best leaders have a higher EQ than IQ. Daniel Goleman’s work regarding Emotional Intelligence (EQ) has been an essential part of the leadership conversation since he published it years ago.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MAY 18, 2023
Companies across all industries are searching for innovative ways to streamline operations and enhance the customer experience. In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers.
AWS Machine Learning
MAY 18, 2023
Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. Amazon Kendra can pull together data across several structured and unstructured knowledge base repositories to index and search on.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Cisco - Contact Center
MAY 18, 2023
The popular 1960s American TV show, Star Trek , featured a fictional device called a “holodeck,” that used holograms.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MAY 18, 2023
Ever since the WannaCry attack in 2017, ransomware has remained one of the most significant cyber threats worldwide.
Concentrix
MAY 18, 2023
The future of customer service is here. Watch this webcast and learn how to envision an integrated CX strategy powered by AI technologies.
Jon Arnold
MAY 18, 2023
Been off the grid for a bit, and finally back to things here. Here’s a new kudo from earlier this month from 8x8. They do a top list of influencers for various spaces each year, and in March, I was on their influencer list for CCaaS. This time around, I’m on their UCaaS list as well , so am on a bit of a roll with them. Last year, I was also on both these lists, along with another one for CPaaS - let’s see how the rest of 2023 unfolds, and I may yet have another update on that front.
Cisco - Contact Center
MAY 18, 2023
Preparing for the future and a 5G world Saudi Arabia announced “Saudi Vision 2030” in 2016, a bold pathway for the country’s future.
Advertisement
Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
AnswerConnect
MAY 18, 2023
This month, AnswerConnect partnered with Save The Redwoods League to help protect giant sequoias and support the planting of more than 53,000 saplings. The post Giving back with Save The Redwoods League – Protecting ancient forests appeared first on AnswerConnect Blog.
ChurnZero
MAY 18, 2023
Here’s a list of ChurnZero’s major product releases in Q1 of 2023. Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. CS teams have the option to use the tool’s pre-loaded AI prompts or create their own to instantly synthesize customer data, conduct research, draft communications and templates, and generate strategies.
AnswerConnect
MAY 18, 2023
Artificial intelligence is changing the nature of how we communicate. Without careful consideration, however, AI can have a negative impact on relationships between business partners and clients. As businesses continue. The post The increasing value of human communication in the impending age of AI appeared first on AnswerConnect Blog.
Advertisement
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Cisco - Contact Center
MAY 18, 2023
Seeing “ Let’s Go! ” in large letters, as the theme for Cisco Live US, reminds me of the soccer announcer’s “Gooooooooooaaaaaaaallllllllll” cry.
CSM Magazine
MAY 18, 2023
The workplace environment has a huge impact on employees. This includes factors such as: Engagement Loyalty Motivation When you successfully create a positive and thriving workplace environment, the sky is truly the limit. By now, you’ll know that millions of people now work remotely. This is something that your business might even allow some employees to do.
Brad Cleveland Blog
MAY 18, 2023
For years, a well-known company had high turnover in their customer service department. Customer ratings were low and employees jumped at any chance to move to other jobs. This department was second from the bottom in an annual company-wide survey of employee satisfaction. But a … Continue reading → The post The Power of Meaningful Work in Customer Service appeared first on Brad Cleveland.
CSM Magazine
MAY 18, 2023
The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms , a guest experience and retention platform for the hospitality industry, today announced its agreement with Marriott International to become a preferred restaurant technology provider.
Advertisement
The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Voiptime
MAY 18, 2023
We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call center metrics deserves the entire article, but we decided to describe both these vital factors that influence call center agent performance and productivity in one post to avoid duplicating ourselves.
Dialer 360
MAY 18, 2023
The field of mass tort client recruitment offers ample opportunities for law firms to expand their clientele and make a significant impact. However, the road to success is anxious with challenges, as some firms falter by misdirecting their efforts towards the wrong clients or failing to provide compelling incentives for victims to come forward and pursue their claims.
Voiptime
MAY 18, 2023
We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call center metrics deserves the entire article, but we decided to describe both these vital factors that influence call center agent performance and productivity in one post to avoid duplicating ourselves.
Brad Cleveland Blog
MAY 18, 2023
For years, a well-known company had high turnover in their customer service department. Customer ratings were low and employees jumped at any chance to move to other jobs. This department was second from the bottom in an annual company-wide survey of employee satisfaction. But a … Continue reading → The post The Power of Meaningful Work in Customer Service appeared first on Brad Cleveland.
Advertisement
Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
SmartKarrot
MAY 18, 2023
Role: Customer Success Manager Location: Berlin, Germany (Remote) Organization: Canonical As a Customer Success Manager, you’ll familiarise new Canonical customers to our products and customer support procedures. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client. Aid sales in spotting expansion possibilities or renewal threats.
SmartKarrot
MAY 18, 2023
Artificial intelligence (AI) and machine learning (ML) are two parts of one coin which is superficially everywhere, and the IT function is no exclusion. In fact, connoisseurs see AI in various forms becoming a significant element of IT support in the near future. “Artificial perception will, over the next three to five years, become undeniably indispensable for any form of operations or support,” says Shannon Kalvar, research manager for IT service management and client virtualization at researc
SmartKarrot
MAY 18, 2023
Artificial intelligence (AI) and machine learning (ML) are two parts of one coin which is superficially everywhere, and the IT function is no exclusion. In fact, connoisseurs see AI in various forms becoming a significant element of IT support in the near future. “Artificial perception will, over the next three to five years, become undeniably indispensable for any form of operations or support,” says Shannon Kalvar, research manager for IT service management and client virtualization at researc
Expert insights. Personalized for you.
67 
Let's personalize your content