inSided
OCTOBER 2, 2019
Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.
Playvox
APRIL 21, 2023
And that can lead to costly issues like overstaffing or missing service level agreements. To accurately predict the staff with the right skills that are required for each digital channel, you need an AI-driven solution that helps you plan, adjust, and keep service levels — and your budget — on track.
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Noble Systems
FEBRUARY 20, 2019
Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.
Noble Systems
FEBRUARY 20, 2019
Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.
BlueOcean
OCTOBER 6, 2020
What Service Level Metrics Are Most Relevant to Your Business Now? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes. This is what relevant service level metrics look like in today’s customer care center.
TeamSupport
OCTOBER 19, 2018
Taking it a step further, businesses can create their service level agreements (SLAs) directly within the help desk solution to ensure they never violate an agreement. Self-service is often the easiest to implement because you can frequently use responses to past tickets as a foundation for content.
teleopti
AUGUST 23, 2019
Thanks to WFM contact centre leaders can quickly identify quiet periods in the day when agents can be safely withdrawn from the front line to receive training or coaching without risking service levels. Download our eBook. Better skills mean happier employees and less attrition. Collaborative working.
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