Demo Feedback Gamification Surveys 
Balto
MAY 13, 2022
It’s typically measured with surveys. In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Gamification. Gamification can make things a bit more fun. Gamification can range from leaderboards and point contests for hitting benchmarks to progress bars that track performance.
Balto
JUNE 3, 2022
Take Engagement Surveys Seriously. Over 67% of contact centers measure engagement through periodic agent feedback surveys. Surveys can be a great tool, particularly when given to remote agents prone to disengagement, but the feedback must actually be put to use. Get a Demo.
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Playvox
APRIL 25, 2023
Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Here are some ideas: Incorporate gamification into your agent training and professional development program. Seek feedback and “read the room” throughout the training. Document the feedback.
Balto
OCTOBER 20, 2022
Conversely, 54% of the survey respondents who received good customer service used or purchased more services or products from the company, and 67% recommended the company to others. Give Regular and Consistent Feedback. Be sure to highlight where they are performing well and providing constructive feedback on areas they can improve.
Playvox
JANUARY 13, 2022
Your employees can ask for an evaluation review to clarify feedback and results. When agents’ voices are heard, the culture of open feedback grows. Plus, of the workers surveyed, 70% said they’re somewhat likely to leave their current job for a chance to work at a place known for investing in employee training and development.
Playvox
MARCH 12, 2023
But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with. Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX.
UJET
NOVEMBER 3, 2020
Once an issue is resolved, AI completes tedious administrative tasks such as updating the CRM ticket, providing a survey, or gathering more detailed feedback. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.
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