Concentrix

JANUARY 18, 2023

Empower CX optimization with our dashboard builder by creating custom dashboards for real-time tracking of customer insights and feedback from ConcentrixCX.

Feedback 62

Feedback 62

Cisco - Contact Center

APRIL 19, 2023

HashiCorp Terraform and Nexus Dashboard better together: A turnkey automation platform for IT infrastructure The Cisco Nexus Dashboard serves as the anchor of the Cisco Nexus 9000 portfolio, offering… Read more on Cisco Blogs

91

91

Cyara

MAY 11, 2023

When trying to figure out your testing or monitoring solution for a WebRTC application, one of the most important parts (and often overlooked) is the dashboard.

76

76

Avoxi

FEBRUARY 4, 2022

Power Your Voice Quality & Improve the Customer Experience with Call Insights Dashboard Call insights helps businesses monitor the quality of every call to ensure they remain well-connected to their customers worldwide. Learn how to instantly improve the call quality experience for your business with AVOXI's newest dashboard!

Customer Experience 118

Customer Experience Contact Center 118

SharpenCX

AUGUST 31, 2021

This is where a call center dashboard comes in. A call center dashboard provides simple graphics, custom views, and real-time insights into your team’s performance. Aside from increased transparency amongst your team , the benefits of dashboards are evident. That’s a lot, but a clear call center dashboard can help.

Call Center 128

Call Center Metrics Benchmark Contact Center 128

MiaRec

MARCH 21, 2024

An organization's contact center is producing an enormous amount of data every day, but traditionally these insights have been inaccessible. For example, contact center managers would get random glimpses into what is going on by evaluating a tiny fraction (2-5%) of their calls.

Analytics 88

Analytics Contact Center Management Quality management 88

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.

Analytics 52

Analytics Finance CRM Engineering 52

LiveVox

MAY 10, 2021

You can easily improve performance by leveraging performance dashboards. However, a performance dashboard is only as effective as it is designed. The post 8 Best Practices For Building Performance Dashboards appeared first on Livevox. The human brain is a good model […].

Best practices 76

Best practices 76

SQM Group

MARCH 30, 2023

Call center dashboards that provide the most insights to include customer service QA in real-time and historical data.

Call Center 67

Call Center Customer Service 67

Babelforce

APRIL 26, 2022

Your call center probably uses a dashboard (or several) to track various performance metrics. But is your dashboard really making a difference to your teams’ performance or does it just sit there as a nice-to-have that adds no real benefits for your agents? In this post: What is a dashboard? What is a dashboard?

Call Center 52

Call Center Abandon rate Average Handle Time Analytics 52

Concentrix

JANUARY 25, 2023

Design your own customer experience reporting dashboards with ConcentrixCX Dashboard Builder tool.

Customer Experience 62

Customer Experience 62

Cisco - Contact Center

SEPTEMBER 14, 2023

In today’s rapidly evolving digital landscape, organizations are constantly seeking innovative solutions to streamline their network management and maximize operational efficiency. Cisco and Red Hat,… Read more on Cisco Blogs

APIs 97

APIs Management 97

LiveVox

OCTOBER 25, 2022

A call center dashboard is an incredibly useful tool that allows users to visualize a wide variety of data. A dashboard can display charts and graphs to make it easy for users to analyze information. The post What’s a Call Center Dashboard? The post What’s a Call Center Dashboard?

Call Center 52

Call Center Metrics Sales Management 52

Callminer

MAY 4, 2016

An agent performance dashboard is an ideal solution for improving agent performance and the customer experience. Read why.

Call Center 182

Call Center Contact Center Customer Experience 182

CustomerSuccessBox

MAY 9, 2022

A Customer Success dashboard keeps track of your company’s health in connection to your product and its users. The pros (new customer ARR, upsells) and cons (no new customer ARR, no upsells) should be highlighted on this Customer Success dashboard (downgrades and churn). 360 Customer Success Dashboard.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

Cisco - Contact Center

MARCH 16, 2023

This article is authored by Matt Schmitz, Technical Solutions Specialist, Cisco’s Global Virtual Engineering (GVE) DevNet team. Visit the GVE DevNet GitHub page Where are my Metrics? Networks … Read more on Cisco Blogs

Engineering 98

Engineering Metrics 98

Cisco - Contact Center

JUNE 26, 2023

Meraki’s API has transformed significantly starting with the adoption of Swagger, now known as OpenAPI v2. The integration of the OpenAPI Specification has been crucial in streamlining our API d… Read more on Cisco Blogs

APIs 85

APIs 85

aircall

MAY 11, 2022

For people who regularly use Aircall, you might have noticed we recently released a brand-new version of our dashboard. Keep reading to learn more about our team’s specific mission and how we approached rewriting our dashboard from scratch. . You may be wondering: “What was wrong with the former dashboard?”.

APIs 48

APIs Engineering Technology 48

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. With a simple dashboard to show all of the metrics that matter most to your business, you can quickly and easily optimize to support your growth. .

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

Abby Connect

OCTOBER 28, 2022

Who doesn’t love a dashboard? View all important information and communications for your business at a glance. No need to dig to quickly take the pulse of your business. We listened to our customers and developed more features and functionality with you in mind. Like you, our customers are very busy business owners. When…

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52

Callminer

MAY 5, 2016

The post 3 Reasons Every Call Center Needs an Agent Performance Dashboard appeared first on CallMiner. Not only are they on the front lines interacting directly with customers, but they also have the ability to positively (or negatively) impact the customer experience.

Call Center 140

Call Center Customer Experience Customer Service Best practices 140

Provana

SEPTEMBER 11, 2022

IDAP business analytics dashboards provide anytime access and deep insights for SMBs and networked enterprises. Use the power of data to improve your team's performance and increase profits. Interactive visualizations make it easy to track business drivers, measure performance and identify trends.

Analytics 40

Analytics Enterprise 40

CSM Magazine

DECEMBER 8, 2021

What’s a Sales Dashboard? A sales dashboard is a tool and a sales measuring method at the same time. Tools like the Salesforce dashboard are designed to provide you with a birds-eye view on key metrics, current sales activities, and even the individual performance of your sales team members. What Makes a Good Sales Dashboard.

Sales 52

Sales Metrics CRM Marketing 52

Brad Cleveland Blog

FEBRUARY 1, 2023

You can understand more about your customers and your … Continue reading → The post Use a CX dashboard to cut through the clutter appeared first on Brad Cleveland. That includes, increasingly, the insights generated by artificial intelligence (AI) and machine learning technologies.

Technology 53

Technology Customer Experience Contact Center Call Center 53

LiveVox

JULY 19, 2022

The post How to Calculate Hold Time in a Call Center: Dashboards & Wallboard appeared first on Livevox. Here's how to calculate hold times in your call center and how LiveVox’s Wallboards help visualize your progress.

Call Center 52

Call Center 52

ChurnZero

DECEMBER 10, 2019

Dashboards & Automation Drive Customer Success Team Efficiency – A Success Story . . Dashboards allow for insightful visualization of customer trends. The post Dashboards & Automation Drive Team Efficiency – A Success Story appeared first on ChurnZero. Read the complete case study here. .

Accountability 75

Accountability Metrics Management Customer Experience 75

Bright Pattern

NOVEMBER 7, 2018

This time, we’ll check out some handy dashboard metrics, which span all the KPI categories we previously covered. In our last few blogs, we discussed some real-time key performance indicators (KPIs), also known as metrics , that supervisors use on a daily basis to monitor the status and productivity of their agents , teams , and services.

Contact Center 78

Contact Center Metrics 78

Cisco - Contact Center

APRIL 25, 2023

These days, many business-critical activities are happening at the edge, and without the ability to monitor critical assets you quickly lose track of the overall operational status. In today’s blog p… Read more on Cisco Blogs

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83

SQM Group

DECEMBER 7, 2022

A call center dashboard provides comprehensive and customizable data visualization reporting from the agent to the call center level.

Call Center 52

Call Center Benchmark Customer Service 52

LiveVox

JANUARY 28, 2022

The post Virtual PBX Dashboards: Design the Best Phone System for Your Business appeared first on Livevox. This includes the everyday office technology that workers use to get their work done. One of those pieces of technology is the office phones and the phone system that a business uses.

Technology 52

Technology 52

ChaseData

FEBRUARY 27, 2020

What do your top executives see when they bring up their dashboard in your facility? Too many companies suffer from too much data and an ineffective executive dashboard to present it in. Check out this list of key metrics to include in your executive dashboard, along with some important hints on how to do so.

Metrics 52

Metrics Contact Center Call Center Management 52

AskNicely

MAY 16, 2016

Having the right dashboard can revolutionize your business in terms of success and your own enjoyment. A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. Real-time visibility is a huge advantage.

Metrics 109

Metrics Finance Sales Engineering 109