RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Our customer relationships were strengthened, with greater immunity from competitors’ offers.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

CSM Magazine

OCTOBER 7, 2021

Led by Kacey Kemmerer, VP Sales and Channels, the program benefits from the experience of Rosemary Cormican, appointed as director of channels America earlier in the year. Cormican has more than 20 years of experience working in sales, channel, and distribution.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

TeamSupport

SEPTEMBER 30, 2020

With that, we are helping businesses become more proactive about the health of their customer relationships, and better positioning them for account renewals and expansion. The future is also about Customer Success.

B2B 59

B2B B2C Strategic Value CRM 59

OctopusTech

JULY 14, 2018

Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. Another alternative is outsourcing your customer support services (whether in part or in full) to an eligible 3rd party service provider in order to support your growing business.

outsourcing 63

outsourcing Customer Support Strategic Value Call Center 63

ClearAction

MAY 29, 2016

While there is a certain success rate in customer retention tactics, it is prone to similar efforts from competitors. Success is greater with a strategy that engages the entire value chain across the company. Some companies have a mixed seating arrangement among Marketing and Sales and Service.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97