Fonolo
OCTOBER 10, 2018
The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.
CSM Magazine
JANUARY 17, 2022
The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With some of these app’s features, customers can contact businesses directly through their mobile devices. And as a result, businesses are forced to have better customer service levels.
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Vcaretec
JUNE 6, 2022
Clients met all of their customer care goals, even on the busiest shopping days of the year. It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold.
CSM Magazine
MAY 30, 2017
Customer service is not just about how a representative reacts to an individual customer; it’s about how a company as a whole reacts to its customers on a long term, sustainable basis. Sustainability” defines a process that can be maintained at a certain level indefinitely.
CSM Magazine
SEPTEMBER 13, 2019
WhatsApp, Facebook Messenger, and other social chat applications have opened a brand-new avenue to get in touch with customers. And customers love to use them because they don’t have to change apps; they get customer service right in the apps they use the most. AI has overhauled the way companies sell and customers shop.
Fonolo
JANUARY 29, 2019
So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”
Nicereply
MARCH 14, 2023
From strategic plans, to presentations, to customer emails, to training material for their team—the writing never ends. This highly entertaining book will help you to polish and perfect this crucial skill. But this book can help you solve those problems and put customer service at the center of everything you do.
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