Call Center Customer Service Entertainment Service level 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Fonolo
JANUARY 29, 2019
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You may know a few of these already, but trust us: It never hurts to revisit some of the pivotal advancements, trends, stats, and interesting facts that have made waves in the call center industry (both past and present). Billion!
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Fonolo
OCTOBER 10, 2018
The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age. Did it work?
Vcaretec
JUNE 6, 2022
It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold. This customer care test is the last chance for retailers to inspire loyalty for the coming year.
NICE inContact
JUNE 28, 2019
It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. Brands stress and frustrate customers in many ways. One of the bigger complaints comes from customers who are forced to channel hop or re-enter their information.
Fonolo
FEBRUARY 19, 2019
Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. Is there #VoiceShrinkage in the Contact Center? AI is Not Reducing Call Center Agent Employment.
Nicereply
MARCH 14, 2023
From strategic plans, to presentations, to customer emails, to training material for their team—the writing never ends. This highly entertaining book will help you to polish and perfect this crucial skill. But this book can help you solve those problems and put customer service at the center of everything you do.
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