Beyond Philosophy
OCTOBER 28, 2014
Transactional companies might also have a motive to improve the productivity, by tracking stats like how many calls are answered and the average call time per Customer. In many cases, they will also use a Call Center script. Conclusion: Numbers are not a Customer. 4 Ways to Gain Customers’ Trust in Data Security.
Vonage
MARCH 26, 2018
Personalized customer service is about treating people as individuals. In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Your company’s marketing department should be able to supply demographic data and customer information.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 16, 2019
Loyalty programs and rewards points may help with customer loyalty, but they’re too easy for competitors to copy. At the end of the day, loyalty will be more driven by empathy and customers’ emotional engagement with a company. You will start to see positive changes not only in your business but also in your personal life.
Beyond Philosophy
JUNE 17, 2019
In some restaurants, the person who brings out the food is not even the same person who took the order! But more likely, the management expects servers to handle as many tables as possible, always look busy, and up-sell customers on drinks and desserts. Why You Must Create and Sustain a Customer-Centric Culture.
Fonolo
APRIL 18, 2023
Real-time agent assist helps agents understand customers’ emotions. Chatbots and call-backs create rewarding self-service experiences for customers. The suggestions are based on the customer’s sentiment, which the software understands by listening to specific language used, tone of voice, gaps in the conversation and more.
Fonolo
APRIL 18, 2023
Real-time agent assist helps agents understand customers’ emotions. Chatbots and call-backs create rewarding self-service experiences for customers. The suggestions are based on the customer’s sentiment, which the software understands by listening to specific language used, tone of voice, gaps in the conversation and more.
Fonolo
SEPTEMBER 30, 2022
While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. Something people don’t often think about is how much time and effort is spent managing customer emotions. Active listening. 20 Questions. 20 Questions.
Expert insights. Personalized for you.
300 
Let's personalize your content