ClientSuccess

NOVEMBER 2, 2022

While multiple factors drive customer retention (including product value and internal customer issues, which a CSM will have little control over), customer success managers can strategically focus their efforts, conversations, and recommendations for customers to help guide them toward long-term, mutually beneficial partnerships.

Customer retention 70

Customer retention Upselling SaaS Accountability 70

Nicereply

SEPTEMBER 22, 2022

We will look at the key factors that will help you to achieve an excellent customer experience. A new episode is out and as usual, you’ll find here recommended articles and ebook tips that lead to achieving long-term customer satisfaction. What makes a customer experience an outstanding experience?

Customer Experience 72

Customer Experience Multi-channel support Customer effort Customer Support 72

Interactions

APRIL 9, 2020

A contact center is at the forefront of communication with customers. To decrease customer effort and deliver more effective communication, send out proactive notifications to appropriate channels. To learn more about future-proofing your contact center, check out our eBook on the topic. .

Contact Center 71

Contact Center Virtual Agent Technology Enterprise 71

Playvox

FEBRUARY 13, 2023

Purchases are influenced by more than just customer experience quality — budget and other priorities are important factors that are out of your agents’ control. But your service center can’t afford to tip the scales in the other direction. Don’t forget that bad experiences cost businesses an average of 9.5% of revenue.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

inmoment

JULY 16, 2019

Measuring customer experience (CX) has always been a numbers and metrics game. And while standard CX metrics like Net Promoter Score (NPS®), Customer Satisfaction (CSAT), and Customer Effort Score (CES) provide some insights into customer experience, they don’t tell the whole story.

Metrics 40

Metrics Customer Experience Feedback Analytics 40

ProProfs Blog

AUGUST 28, 2020

Prime Reading – You can borrow eBooks, comics, and more from the Prime Reading catalog and read them on your Kindle E-reader or the free Kindle reading apps for Android, iOS, PC and Mac. In case you find more promoters, it means that your customers are satisfied with your brand and enjoy the service experience you weave.

Self service 157

Self service Feedback Airlines Metrics 157

Babelforce

NOVEMBER 25, 2021

In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time Customer Effort Score Average Idle Time. Check out our eBook on contact center automation for even more tips!). #2

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52