Remove Customer effort Remove eBook Remove Tips Remove Virtual Agent
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5 Tips for Successful Business Continuity Planning for Contact Centers

Interactions

For example, a virtual agent that is a cloud-based managed service wouldn’t require the same level of attention as an on-premise solution for organizations. A contact center is at the forefront of communication with customers. To learn more about future-proofing your contact center, check out our eBook on the topic. .

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. A Friction-less Experience Will Be Mandatory.