TechSee

JULY 18, 2019

There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour. You’re satisfied with your purchase – not only because the product met your needs but also because the company provided you with a truly effortless customer experience.

Customer Experience 207

Customer Experience Wireless Self service Contact Center 207

Interactions

FEBRUARY 25, 2021

Offer self-service options to decrease wait times. When the power is out and the stress is high, wait times add to customer frustration. Self-service allows scalability so that more customers can be served, which decreases or eliminates wait times.

Best practices 62

Best practices Wait times Self service Contact Center 62

aircall

JULY 7, 2021

Call center analytics collects information from all your customer interactions, analyzes it, and turns it into actionable insights. You can also discover the most common issues with your product or service and take steps to improve upon these areas in the future. Self-Service Analytics. 6 Types of Call Center Analytics.

Call Center 62

Call Center Analytics Self service Sales 62

BlueOcean

OCTOBER 6, 2020

For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. These scores and metrics aren’t the only way to look at the customer experience, though. Change is hard and change can be expensive.

outsourcing 62

outsourcing Customer Care Metrics Contact Center 62

Mindtouch

AUGUST 21, 2019

And today’s customers don’t simply want easy access to relevant information—they demand it. This puts knowledge management square in the spotlight. Because prioritizing customer experience is one thing, but managing to deliver timely content in the various channels that comprise this customer experience is another challenge altogether.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Noble Systems

JUNE 2, 2020

Sophisticated technologies and call center management software solutions have become increasingly important in helping companies provide consistently great experiences for their contact center customers. Contact center management automation can help companies target a number of critical initiatives to overall performance.

Call Center 80

Call Center Management Contact Center First call resolution 80

ProProfs Blog

AUGUST 28, 2020

Prime Reading – You can borrow eBooks, comics, and more from the Prime Reading catalog and read them on your Kindle E-reader or the free Kindle reading apps for Android, iOS, PC and Mac. Now, her expectations aren’t just met but exceeded with Amazon services. Why Exceeding Customer Expectations is Critical.

Self service 157

Self service Feedback Airlines Metrics 157