CX Accelerator
DECEMBER 12, 2017
Customer Service at the Core – By far the most compelling thing for me was the outstanding customer service provided throughout. Carvana has hired wonderful people who personify their customer-centric brand perfectly. When we got inside AJ was just as friendly and eager to help.
Customer Guru
AUGUST 21, 2018
He is the co-author of the book “The Challenger Sale, The Challenger Customer and The Effortless Experience” He is also an experienced advisor to senior executives on sales, service and customer experience. He is a passionate advocate, educator, and evangelist, empowering companies with its customer-centred strategies.
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ijgolding
SEPTEMBER 21, 2015
CX is the responsibility of ALL functions – everyone has a part to play – even support functions such as HR, Finance and IT. One such function that still appears to be absent from the plethora of Customer Journey mapping workshops being conducted all over the world is IT. The first layer is the Customer Journey(s).
Pointillist
SEPTEMBER 10, 2020
In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Journey orchestration goes beyond traditional personalization techniques.
Amity
JANUARY 9, 2019
Finance is one of the less obvious areas of a business that impact Customer Success but it should not be overlooked. We encourage organizations to look at every possible point of interaction with a customer as an opportunity for creating customer happiness or a risk of customer friction.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
SmartKarrot
JULY 30, 2020
Make customers happy: A CCO must have a customer-centric mindset to begin with. They should have a clear understanding of how their target customers think. Based on that, they must know what solutions to give to different kinds of customers. Consider customer feedback to create strategies.
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