The Petrova Experience
AUGUST 30, 2022
When we look at how to build a customer-centric culture , we must look inside the organization first. True customer centricity happens when an organization masters group dynamics to harnesses the power of strong teams that collaborate on the common goal of meeting and exceeding customer needs. That’s great.
Beyond Philosophy
MARCH 5, 2015
There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Southwest Attacks Its Late Problem Head-on with Its Customers.
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The Petrova Experience
APRIL 3, 2024
It provides leadership and frontline employees with the resources, skills, and autonomy to deliver the experiences your customers expect and deserve. Our clients have reported radical changes in behavior, employee engagement, and customer satisfaction. This builds a truly customer-centric organization.
Russel Lolacher
MARCH 2, 2021
Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.
CSM Magazine
APRIL 28, 2021
Scott Sinatra joins as Chief Revenue Officer having been key to scaling the employee engagement and retention platform Glint across Europe and Asia before its acquisition by LinkedIn in 2018. Mads Fosselius, CEO of Dixa commented: “Our mission has always been to build a platform for companies that love their customers.
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. What I’ve Learned… about Employee Engagement.
Integrity Solutions
FEBRUARY 27, 2023
But historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. Coaching and the Connection to Employee Engagement and Retention Great sales leadership goes far beyond just hitting numbers. And companies strive for things like strong values like integrity.
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