Russel Lolacher

MARCH 2, 2021

Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. We have a few.

Government 52

Government Customer Care Transportation Benchmark 52

CSM Magazine

APRIL 28, 2021

The platform also uses smart routing powered by data and algorithms to allow customer queries to reach the right agents, along with relevant data and insights, in real-time. To continue its disruption of the $50 billion US customer service market, Dixa has appointed Thomas Hansen to its board of directors. Thomas Hansen, Dixa.

Marketing 52

Marketing Customer Service Customer Experience Abandon rate 52

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98