SharpenCX

JUNE 30, 2021

But now we know: the omnichannel customer experience isn’t going anywhere. Research shows, customers with the strongest omnichannel strategies boast higher revenue, better customer engagement, and improved customer retention. And if you don’t, you risk jeopardizing your customer’s entire experience.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76

JustCall

APRIL 5, 2023

An effective omnichannel marketing strategy enables businesses to improve customer engagement, drive sales, and increase customer loyalty. In addition, it helps them deliver a personalized and seamless experience, indirectly improving customer retention and increasing the organization’s lifetime value.

Marketing 52

Marketing Customer Experience Multichannel Analytics 52

Fonolo

MARCH 19, 2019

Given the increasing number of customers they must support, these companies would certainly benefit from implementing strong customer service offerings. Utility companies have a huge opportunity to improve their customer service strategies and reap the rewards. A few simple changes can dramatically improve a brand’s reputation.

Technology 106

Technology Customer Service Multichannel Healthcare 106

Inbenta

MAY 7, 2021

Take a look at customer feedback, online reviews, and data on customer retention. You should also find out how your customer service agents feel about their own performance. This plan should be customer-centric, and one thing to consider is your customers needs. What are your customers’ needs?

Customer Service 116

Customer Service Interactive Voice Response voip Multichannel 116

VocalCom

JUNE 10, 2019

For example, if they mention that customer service hours are too short and you have managed to solve that problem, notify them about your new extended hours. Greater customer retention. As most companies know, it costs about five times more to acquire a new customer than to keep an existing one.

Feedback 48

Feedback Contact center software Customer centricity Surveys 48

ijgolding

AUGUST 3, 2018

Founded in 1988, FatFace is a brand that has been a firm feature on the UK high street since 1992, with over 230 stores and an online presence – they describe themselves as a multichannel retailer (as many do). I and my family have been ‘customers’ of FatFace for several years.

Multichannel 76

Multichannel Customer centricity Sales Management 76

ijgolding

MAY 9, 2016

All the literature about customer experience shows the long travel from investigation and research to online and store and contact centre finally to purchase and after sales service – because multichannel is key, right? Well, only if you didn’t get it right at first contact – why would I want to do all that.

Multichannel 51

Multichannel Consulting Consulting Customer centricity 51