CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira
Netomi
APRIL 27, 2022
“Support teams are notoriously thought of as the last place that customers would want to go, and customers are typically only engaging with these teams because they have an issue and they need help,” Gemma explained. “We Can a customer be brought onto a customer advocacy program?
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