Amity

MARCH 29, 2016

SaaS Tattler Issue 80 - The Rise of a Customer-Centric Mindset. When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves – “ What is my contribution to my ‘customer’ today? • Customer-Centric Companies Sweat the Details.

Customer centricity 65

Customer centricity Customer advocacy SaaS Construction 65

Nicereply

MARCH 27, 2023

Learn how to set goals for your customer service team so you can retain more, churn less, increase loyalty, and drive greater customer satisfaction. The right goals for customer service can make or break your relationship with your customer. High-quality customer service. Your SMART goals.

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52

Toister Performance Solutions

DECEMBER 2, 2021

Their job is to get the word out about a company's products and services. You might find them in sales, marketing, customer service, operations, or even finance. Employee brand evangelists: Are naturally customer-centric. A third benefit is customer advocacy. That's an employee brand evangelist!

Customer advocacy 125

Customer advocacy Finance Customer centricity Sales 125

Nicereply

FEBRUARY 2, 2024

Customer Success vs. Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. You can use the insights to understand your customers and find ways to serve them better.

Education 59

Education Accountability Customer retention Journey mapping 59

Talkdesk

JULY 13, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library.

Customer Support 40

Customer Support Entertainment Customer advocacy Customer centricity 40

SmartKarrot

JULY 28, 2022

Role: Director of Client Success Location: Remote, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Provide creative writing and visualisation support for video project creation.

Customer advocacy 19

Customer advocacy Customer centricity Metrics Education 19

JustCall

APRIL 5, 2023

What is customer success software, and why use it? Segmenting your customers will also help you experiement with various strategies for each group, and come up with a solution that is best for that group. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52