JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Our CRM manages this process for us.

Sales 98

Sales CRM Analytics Chatbots 98

Babelforce

NOVEMBER 30, 2022

Contact center KPIs should be interpreted and applied carefully to balance contact center efficiency with quality of customer experience. Call center blockage refers to the inability of a call center’s communication channels to handle a new incoming contact, either due to high incoming traffic or technical difficulties. Cost per call.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Comm100

APRIL 27, 2020

Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from. This diversity in communication channels requires that companies structure their workflows and route incoming messages efficiently to deliver on the omnichannel promise. Customer journey.

Automotive 59

Automotive CRM Upselling Customer centricity 59

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Partner success will be a growing need in 2021. Processes, technologies, people (training and incentives) and channel management must now be aligned and integrated for Customer Success on a massive scale.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Netomi

JANUARY 5, 2022

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

APRIL 23, 2019

The PCI-DSS is a global standard that was adopted by all payment card brands to apply to service providers and is set by the PCI-SSC. To meet compliance, a service provider must have the following goals for their internal controls. Having a vulnerability management program to protect software programs, systems and applications.

Best practices 159

Best practices Call Center Banking Contact Center 159

JivoChat

MARCH 20, 2022

B2C, B2B, SaaS (software as a service), physical products, services? Assess the risks and gains, and if you opt for dropshipping, choose carefully the companies you are going to partner with. . When you understand your potential customers, your marketing and sales strategies are much more likely to succeed.

Marketing 75

Marketing Sales B2C B2B 75