Create a Contact Center Service That Sparkles
CX Global Media
FEBRUARY 8, 2018
Service innovation has for years been a central part of my consulting practice, especially those industries with excessive customer contact: hotels, banks, hospitals, retail stores and call centers. On the inside, call center leaders are focusing on the means—IVR, CRM, CTI, AHT, UCD, ACD and ASA. Easy, not laborious.
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