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Can Your Customer Service Staff Work Remotely or Outdoors?

CSM Magazine

The customer service staff need to be given the right working conditions. When in the right conditions, some customer service companies have their staff work outdoors. Of course, if you are going to do that, you would need to have internet access and remote computers. Is working remotely possible in customer service?

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The Aircall story, by founders

aircall

At the time, we had not yet figured out the breadth we would later give to the product, but we believed in these “perfect storm” conditions and knew something cool was bound to happen. As we hit the $100 million ARR milestone, co-founders Olivier Pailhes and Jonathan Anguelov share a reflection on the past eight years and what’s to come.

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What Is Sales Planning?

aircall

A sales plan covers past sales, risks, market conditions, your target personas, and plans for prospecting and selling. . Market conditions are ever-changing, so it’s important to study them and to adjust your sales plan accordingly. . Sales plans typically account for short- and long-term planning. What Is Sales Planning?

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JustCall vs. RingCentral: Which Is the Winning Platform?

JustCall

Companies know that robust VoIP services are essential. Pricing Comparison Budget is one of the primary concerns for businesses choosing a long-term solution that meets their requirements. They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. How do you choose the best one?

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Spotlight on Phone.com: Small Can be Beautiful for Hosted UC - but it's Big Too

Jon Arnold

Of course, the Tier 1s are already there, so the competition is bigger too. In telecom terms, this generally means 100 lines/employees or less, but that tends to oversimplify things. In terms of business entities – firms - 88% of that 6 million had fewer than 20 employees – roughly 5.3 So, is this a small market or a big market?

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. As a result, hosted technology has emerged as a go-to solution for contact centers worldwide.

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. As a result, hosted technology has emerged as a go-to solution for contact centers worldwide.