AWS Machine Learning

NOVEMBER 15, 2023

An established financial services firm with over 140 years in business, Principal is a global investment management leader and serves more than 62 million customers around the world. Attention to this key requirement allows Principal to maintain a safe and secure customer experience.

Analytics 113

Analytics Interactive Voice Response Average Handle Time Contact Center 113

JustCall

MARCH 6, 2023

Customer journey analytics sounds like heavy-duty stuff with complex numbers and so on. Stripped to its essence, it allows brands to understand why customers behave the way they do. If you’re looking to align your customer experience initiatives with your business objectives, this guide is for you.

Analytics 52

Analytics Journey mapping Metrics Feedback 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Plus another way of saying that is that free flowing conversation will remain beyond its capabilities.

Technology 52

Technology Self service Contact Center Analytics 52

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Navigating Contact Center Challenges with Finesse Ah, the contact center realm – a place where challenges are as common as conversations.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Tethr

APRIL 27, 2021

Q&A: Dig into objections. And when you look at those conversations, they aren’t always the type of objections that you always expect, either. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Let’s go ahead and do this.”

B2C 66

B2C Sales Inbound sales Coaching 66

Tethr

APRIL 27, 2021

Q&A: Dig into objections. And when you look at those conversations, they aren’t always the type of objections that you always expect, either. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Let’s go ahead and do this.”

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

Q&A: Dig into objections. And when you look at those conversations, they aren’t always the type of objections that you always expect, either. Of course, towards the end of the call, you get more of the types of objections that signal the customer wants to put off the decision. Let’s go ahead and do this.”

B2C 62

B2C Sales Inbound sales Coaching 62

JustCall

APRIL 12, 2023

Along with communication features, Microsoft Teams also delivers productivity services like Access to web versions of Word, Excel, and PowerPoint, email with custom domain addresses, Outlook and Skype contact import, and so on. Live closed captions – Participants’ speech is subtitled in real-time. per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. And global services and solutions providers like Accenture are reaping the benefits of customized generative AI applications as they empower their in-house developers with Amazon CodeWhisperer.

APIs 126

APIs Enterprise Best practices Technology 126

Callminer

NOVEMBER 18, 2020

Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. Even top-performing agents have bad days, though, and sometimes, things that are considered standard practice can frustrate customers. Next, it’s just terrible manners.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

ProProfs Blog

OCTOBER 25, 2021

In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Is it even possible to track your customer behavior? What Is a Customer Feedback Tool.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

APRIL 13, 2023

The seeds of a machine learning (ML) paradigm shift have existed for decades, but with the ready availability of scalable compute capacity, a massive proliferation of data, and the rapid advancement of ML technologies, customers across industries are transforming their businesses.

APIs 145

APIs Engineering Best practices Entertainment 145