DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success. As this market matures, a vast ecosystem of partners has emerged to participate in this large revenue opportunity.

contact center solutions 55

contact center solutions Cloud contact Contact Center Revenue potential 55

DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 48

Consulting Consulting Analytics Gamification 48

Quiq

JULY 22, 2019

The Tech Tribune considered the following factors when choosing companies, including but not limited to: Revenue potential. Clients Messaging Verticals business messaging contact center customer service customer support Quiq text messagingFor the second year in a row, Quiq has been featured as one of the best tech startups in Bozeman.

Revenue potential 40

Revenue potential Technology Customer Experience Customer Support 40

Quiq

JULY 22, 2019

The Tech Tribune considered the following factors when choosing companies, including but not limited to: Revenue potential. Clients Messaging Verticals business messaging contact center customer service customer support Quiq text messagingFor the second year in a row, Quiq has been featured as one of the best tech startups in Bozeman.

Revenue potential 40

Revenue potential Technology Customer Experience Customer Support 40

RapportBoost

JANUARY 29, 2019

Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. The services we offer to help coach chat teams seek to unlock the potential of communication to optimize the customer contact center itself. Murphy suggests that organizations use the center/edge approach to unlock efficiency and innovation.

Coaching 47

Coaching Revenue potential Analytics Sales 47

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? The beauty of virtual spaces is not only the establishment of a different, more customer-centric corporate culture: customers’ footprints are now easier than ever to map and transform into revenue. Before customer relationship management (or CRM) software was invented, companies used lists and spreadsheets to categorize customers and manage contacts.

CRM 59

CRM Multichannel Self service Marketing 59