JustCall
MARCH 10, 2023
In an ideal contact center, all calls directly reach their destinations, and all agents handle every call perfectly. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. For starters, it may give your contact center a nudge towards digitization.
NobelBiz
JULY 25, 2023
Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights.
Comm100
FEBRUARY 5, 2018
It also helps reduce the amount of phone calls and emails received by contact centers. It also gives companies the opportunity to upsell products, and convert leads. Account marketing (marketing geared toward accounts with the greatest revenue potential). Email marketing (mass-marketing via email).
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