article thumbnail

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. 11/30/2017. This represents only 11.4%

article thumbnail

Changing Conversations In the Chat Window and Chat Team

RapportBoost

At RapportBoost, we think that happens on two levels: within the language of chat itself, and within the management structure of the chat team. Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions.