ShepHyken

JANUARY 29, 2021

They provide some tips and tricks to set your business up for success in the contact center. Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence.

Best practices 232

Best practices Contact Center Interactive Voice Response Call Center 232

Taylor Reach Group

NOVEMBER 30, 2018

There are a lot of smart — very smart — individuals managing and directing Call and Contact Centers today. This is my top ten list of really dumb things that smart call and contact center executives do. Contact Center staff is one of the most expensive and important assets within the Contact Center.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. Seminar Leaders.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Fonolo

AUGUST 17, 2021

The Contact Center Guide to Managing Spikes in Call Volume. Luckily, a successful call center is within reach. With some careful thought and these helpful tips, you can optimize your call center’s performance: 1. As success leaders and call center managers, you need to be an example for your agents.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Outsource Consultants

DECEMBER 15, 2022

Contact center workers are increasingly pursuing opportunities for professional growth, positive working environments, and better perks. Meeting or exceeding these expectations is the key to avoiding high turnover among your call center agents. This shuffling of staff has become a struggle for many BPO providers.

Morale 67

Morale Call Center Contact Center Education 67

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. What’s morale like? I have help for you. Define the Problem You Need to Solve. Determine Outcomes – What you want your employees to do, do differently as a result of quality monitoring. Develop Standards and Objectives for Customer Experience.

Calibration 153

Calibration Coaching Morale Feedback 153

VocalCom

JULY 10, 2017

Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals.

Call Center 54

Call Center Contact center software Morale Contact Center 54