Robert Davis

AUGUST 11, 2020

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For Supervisors: Coaching Your Work-From-Home Agents for Maximum Results.

Contact Center 62

Contact Center Coaching Accountability Time management 62

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. The 3 C’s of a successful Contact Center.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Call Center Weekly

NOVEMBER 19, 2018

In turn, your contact center will see an improvement with CSAT. Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Leadership must be committed to improving and should regularly attend training, seminars and conferences. This leads to happy, loyal customers.

Government 222

Government Contact Center Feedback Consulting 222

SharpenCX

JUNE 28, 2023

Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? This metric can help you determine if your contact center is operating efficiently. What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. Preparing Tomorrow’s Contact Center TODAY.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Fonolo

AUGUST 17, 2021

The Contact Center Guide to Managing Spikes in Call Volume. Luckily, a successful call center is within reach. With some careful thought and these helpful tips, you can optimize your call center’s performance: 1. Training your agents is essential when optimizing call center performance. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

TeleDirect

JUNE 2, 2021

Inbound call center – with this type of call center, customers and clients reach out to call center agents and contact centers for assistance. Inbound call centers assist with everything from order processing to customer service and more. That’s the list of different types of call centers.

Call Center 62

Call Center Business Process Outsourcing Upselling outsourcing 62

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. Attend workshops and sessions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Taylor Reach Group

MARCH 20, 2020

Attendance and attrition have always been challenges in the contact center world. As contact center operators we know our environments are stressful and labor intensive, we may have hundreds or thousands of staff interacting with our customers and prospects each and every day.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Balto

OCTOBER 27, 2022

million for audit funding in 2023 — which may potentially spell disaster for some contact centers. Let’s take a look at the role a contact center may play in the compliance crackdown, as well as how to best prepare. Now more than ever, health insurance contact centers must remain mindful of updated compliance concerns.

Scripts 52

Scripts Coaching Education Contact Center 52

Outsource Consultants

DECEMBER 15, 2022

Contact center workers are increasingly pursuing opportunities for professional growth, positive working environments, and better perks. Meeting or exceeding these expectations is the key to avoiding high turnover among your call center agents. This shuffling of staff has become a struggle for many BPO providers.

Morale 67

Morale Call Center Contact Center Education 67

Noble Systems

FEBRUARY 21, 2020

According to the report, sales representatives in some banks and brokerage firms conduct seminars and make recommendations to clients through impermissible digital channels, and the interactions are unmonitored. FINRA requires companies to establish a supervisory system to ensure securities laws and regulations are followed (Rule 3110).

Banking 71

Banking Analytics Contact Center Metrics 71

TeleDirect

JULY 1, 2021

From tech-friendly automated support to live agent assistance, we’re the preferred inbound & outbound call center solution for companies across the globe. And the need for inbound call center and outbound call center services is stronger than ever, despite the myth that chatbots and AI are taking over contact center communication.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CX Global Media

OCTOBER 10, 2018

There are people in the contact center industry that have more than persevered, they have thrived and positively impacted thousands of people along the way. Penny Reynolds, co-founder of The Call Center School, is one of those people in the contact center industry. Seminar Leaders.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. Let’s take a look at the contact center, field service, and self-service options available to security firms to deliver the 3G upgrade to 4G: Directing the customer remotely.

Self service 109

Self service Wireless Contact Center Government 109

Toister Performance Solutions

JANUARY 14, 2020

The study surveyed 1,000 Americans who work full or part-time as frontline employees in a variety of industries including retail, contact centers, and insurance. They envision long, boring seminars that take employees away from their jobs. You can read the full report or skip to my analysis below.

Customer Service 62

Customer Service Contact Center Personalization Surveys 62

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Customer Contact East, Ft. ICMI Contact Center Expo, Ft. Customer Contact Week , Nashville.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

outsourcing 8

outsourcing Construction Contact Center Metrics 8

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. Read More »

Gamification 48

Gamification Contact Center Technology 48

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. You still want to keep in touch with them: send a text, make a call, ask them how they’re doing. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Let’s dive in on five lessons I learned from Schitt’s Creek and how you can use each one to become an even better contact center leader. Unite your agents around something bigger than themselves to improve performance in your contact center. Then, help them get there.

Management 67

Management Coaching Construction Contact Center 67

COPC

MAY 11, 2017

This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. at Booth 714 at the 18th annual Call Center Week, June 26-30 at The Mirage in Las Vegas. Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., As a friend of COPC Inc., Learn More. .

Best practices 40

Best practices Benchmark Analytics Contact Center 40

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Contact us today to learn more.

Sales 98

Sales Upselling B2C Best practices 98

TeleDirect

AUGUST 23, 2019

With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect. Give your 24/7 contact center the support it needs – and the peace of mind necessary to concentrate on what makes your business unique. Automated reservations.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. We wanted to list all of her accomplishments since founding Akorbi, but “How much time ya got?”

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. We wanted to list all of her accomplishments since founding Akorbi, but “How much time ya got?”

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees?

Calibration 153

Calibration Coaching Morale Feedback 153

Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Calabrio

JANUARY 12, 2020

The Teleopti acquisition alone immediately grew Calabrio’s headcount by 50 percent—increasing employee count from 400 to 600 in one fell swoop—and significantly expanded Calabrio’s international footprint.

SaaS 52

SaaS Finance CRM Best practices 52

COPC

APRIL 14, 2016

To meet Judi at the IARE Symposium, contact her at jbrenstein@copc.com. Founded in 1985, the International Association of Reservation Executives (IARE) welcomes all companies who operate and support contact centers in the travel industry including airlines, cruise, rental car, bus and resorts. is a sponsor of IARE.

Benchmark 40

Benchmark Journey mapping Airlines Contact Center 40