Contact Center Exercises Metrics Morale 
Monet Software
NOVEMBER 11, 2020
How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.
Balto
OCTOBER 31, 2022
With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. Supervisors are the contact center’s superpower if you unleash them. Use Onboarding to Get Personal.
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Vistio
JUNE 15, 2021
A practical guide to performing a technology audit and what to look for when choosing the correct tech to improve contact center performance. A common misconception among contact center professionals is that poor customer service is the result of poor or insufficient customer service representative (CSR) technology.
Blueship Call Center
NOVEMBER 30, 2022
Regular exercise and coaching positively impact staff morale and engagement, productivity, and compliance with quality standards. Working with an outsourced partner ensures that the only metric for success is client satisfaction. . • Do you have the resources to devote to ongoing coaching and training?
3CLogic
NOVEMBER 10, 2021
Agent retention has long been a challenge for contact centers. In fact, a recent ICMI survey shows the average contact center’s agent turnover rate was 58% year over year. So why is high employee turnover so common among contact centers? Metric standards that don’t make sense. Not convinced?
Comm100
JANUARY 25, 2018
10% higher customer metrics. Perhaps you have been losing employees recently, or you are noticing that the morale they once had is slowly diminishing for no apparent reason. Sending out an hour-long survey to contact center staff whose only free hour in the day is their lunch break will not go down well.
Fonolo
JUNE 15, 2021
Plus, every time an employee leaves, they risk lowering their call center’s morale, threatening the engagement of the staff who are left behind. How to Foster Agent Engagement in a Hybrid Contact Center. Engaged contact center staff are “present,” active participants in their daily work.
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