Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. These mid-market nearshore contact centers offer a great culture, better CX scores and have the languages covered all with a lower cost delivery model (Up to 50% off U.S. It also makes for solid ROI with outbound sales and telemarketing.

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outsourcing Contact Center Telemarketing Outbound sales 52

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

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outsourcing Contact Center Automotive Real estate 59

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

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Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. contact center rates. There are multiple contact centers located in Guatemala City, which is a prime location that has a workforce of over 3 million people with over 70% of the population under the age of 30. El Salvador. residents.

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outsourcing Contact Center Bilingual agents Outbound sales 52

NobelBiz

SEPTEMBER 12, 2023

A lower ATT typically indicates quicker issue resolution and streamlined customer service. Enhanced Customer Service By assessing “Talk” times, call centers can identify training needs or knowledge gaps. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

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Metrics Call Center Outbound sales Contact Center 52

Global Response

FEBRUARY 13, 2022

Maybe you’re struggling to keep up with a recent influx of customer service calls. Or maybe you’re struggling to scale up your customer team at cost. With any of these circumstances (and more), hiring a call center can help improve customer service and sales and reduce overhead costs. Telemarketing.

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Call Center Telemarketing Technical Support outsourcing 62

Dialer 360

OCTOBER 29, 2018

You have blessed with the gift of gab, so you probably make pretty good contact center reps. They do everything from customer service to complaints make with telemarketing calls. Usually, call center jobs to fall into different categories. Contact center employee knows something most people don’t.

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Call Center Telemarketing Contact Center Outbound sales 20