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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Strategies to build employee buy-in and ownership.

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Unleashing Agent Retention in Contact Centers: Top Experts Reveal Secrets

CX Global Media

The fifth step ( Step 1 , Step 2 , Step 3 , Step 4 ) in the contact center agent journey is about agent retention. Retaining contact center agents has always been a significant focus area in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

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Winning with Employee Experience in the Contact Center Industry

24-7 InTouch

After more than a full year of BPOs operating contact centers in a 100% virtual environment, there have been some key learnings and takeaways that will continue to impact the customer care industry for years to come. . Employee Engagement. Blended Model.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions.

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Transform EX by Cultivating Company Culture

Real Blue Sky

This could not be truer in your contact center, where workplace culture is mirrored back to your customers. Our belief is that if you get the culture right, most of the other stuff like great customer service, or building a great long-term brand, or empowering employees and customers will happen on its own.”.