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Supply Chain Risks: It’s Everybody’s Business

ConvergeOne

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. On-Demand Cybersecurity Webinars. I guess that old sayings can be changed.

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ROI for Patient Experience Focus in the Contact Center

Altivon

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results.

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Why Artificial Intelligence Now—and Why in Customer Care?

Avaya

But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences? Some contact center solutions have begun to deliver chatbot solutions that incorporate AI-enhanced natural language processing.

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Keeping your Video on the Down Low

Enghouse Interactive

To learn more about video security, attend our webinar Video on the Down Low: Keeping your online Chats Private & Secure on Wednesday, May 27 at 1:00 pm EDT. Governments focusing on confidential treatment of all sensitive policy and program development information. Using it the right way, makes all the difference.

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Supply Chain Risks: It’s Everybody’s Business

ConvergeOne

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. On-Demand Cybersecurity Webinars. I guess that old sayings can be changed.

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Best Call Center Software for Healthcare

Balto

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

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How To Develop A Basic Business Continuity Plan

Enghouse Interactive

As we continue to monitor the situation via the Center for Disease Control (CDC), as well as through other reputable healthcare agencies, we encourage everyone to follow the guidelines posted by the CDC (please see: cdc.gov ).