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ROI for Patient Experience Focus in the Contact Center

Altivon

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Contact Center ROI Examples.

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Why Artificial Intelligence Now—and Why in Customer Care?

Avaya

But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences? From a contact center perspective, companies can easily list their top priorities: Faster order processing-shorter time to money.

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Supply Chain Risks: It’s Everybody’s Business

ConvergeOne

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. On-Demand Cybersecurity Webinars. I guess that old sayings can be changed.

Education 113
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Supply Chain Risks: It’s Everybody’s Business

ConvergeOne

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. On-Demand Cybersecurity Webinars. I guess that old sayings can be changed.

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Keeping your Video on the Down Low

Enghouse Interactive

To learn more about video security, attend our webinar Video on the Down Low: Keeping your online Chats Private & Secure on Wednesday, May 27 at 1:00 pm EDT. Governments focusing on confidential treatment of all sensitive policy and program development information. Using it the right way, makes all the difference.

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Best Call Center Software for Healthcare

Balto

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

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Contact Center AI: How It Can Transform Your CX

Playvox

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.