3CLogic
DECEMBER 1, 2022
When it comes to complex issues, it’s easier to solve problems and communicate clearly over the phone – and this is true not only in the customer service industry but across professional spheres. Of the respondents surveyed: 28% want to record and store calls on demand. 23% want transcribed visual voicemail solutions.
BlueOcean
JUNE 10, 2021
Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets?
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Cisco - Contact Center
AUGUST 3, 2020
This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Let me share some of the reasons Webex Contact Center received this recognition.
Skybridge
AUGUST 24, 2022
We spend a lot of time in the customer care industry talking about consumer expectations: the trends, the unpredictable shifts, and of course, the latest and greatest innovations we can employ to better meet them. Not if you’re reaching for extraordinary heights in customer experience. Your customers remember them.
NobelBiz
MARCH 29, 2022
Increase your customer knowledge by doing customer surveys The second step toward increased engagement is to expand your knowledge while promoting action. Encourage customer connection by providing feedback questionnaires at the end of each interaction. In contact centers, this is the core of Omnichannel.
Hodusoft
APRIL 6, 2022
In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal. With customer experience quickly becoming the driver of success for brands.
Aspect
AUGUST 30, 2017
But if you ask contact center agents themselves, you’ll hear an entirely different story. In our own Agent Experience survey , it was found that agents themselves are actually benefitting from the introduction of automated services. Instead, the two sides can work in unison to establish a higher level of customer care.
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